A customer originally active was CC XXX and there is now a pending CC YYY enrollment. A TDSP charges idoc came in with start date lying before customer's enrollment with YYY and having end date after the enrollment so failed due to a time slice issue and the period overlaps 2 customers. The case gets created in EMMACL with CC YYY which should be XXX,
But my issue is EMMA Case is not getting created in my case.