Hi All,
I am facing a peculiar problem with BPEM Processor rule.
I have defined a processor rule with some responsibilities.When i am triggering the case category from the function module BAPI_EMMA_CASE_CREATE(i.e case creation type : Manual),the processor rule is getting triggered and the clarification case is getting assigned to the respective agents.
I have changed the case creation type to Automatic for the same case category,then i tried creating clarification cases throughthe tcode EMMA,Clarification case got created but the agent determination in not happening.
I am using same processor rule for both the scenarios.Its looks strange to me now.Can anyone suggest me if i am missing anything ?