How would I go about removing an invoice that was reversed, but still showing under "Billing History" on the CIC0 (Customer Information Center) screen?
I have verified that the Billing Document and the Print Document has been reversed but on the Billing History section on the CICO screen displays the Reversed Billing document and the New Billing Document.
This new document now has a total amt due at the top of the statement but a different amount on the bill stub. This should not be. Please advise.
Thanks.