Our utility provides a particular service to customers that opt to receive it during the move in time, to make sure this service will be provided we activate a flag at the installation level. Once this customers moves out this flag should be deactived, but it is not happening because the next customer that moves in to the same premise/installation is also receiving the same service as the prior customer. I've check for closing meter reading and final billings and they are there. Please let me know what else can I do to deactivate this flag.
thanks,
Valentina Solorzano