This is the scenario we have for which i think i have a resolution but need validation from experts in this forum.
For a Particular contract account , business want to reverse the last 2 invoices & re-invoice the customer. The system allowed reversal of the first invoice (EA13) but when reversing the 2nd one threw this error
On analysis of the clearing of payments for the FICA documents related to invoice , i found that part of the doc was cleared by incoming payment & part of it was cleared through account maintenance. One of the users reset the account maintenance doc resulting in reversal of account maintenance doc. This reversal is preventing the reversal of invoice.
Maintaining main transaction & sub transaction for reversal as suggested in message helps to address the issue.We tried this in one of the sand box.
Would maintain this settings have any impact
Also something that intrigues me is ,Reversal & re- invoicing as well partial settlements would happen everyday in a production environment. We went live in 2011 , how is it that we never encountered this before.
Thanks for any insight you guys can provide.