User activity logging in IS/U and CRM

Hello Everyone,

I'm looking at options around logging read activity of our users within CRM and IS/U. This is from the point of view of Data Protection and monitoring user access to sensitive customer data such as address and contact details, bank account, billing and payments and consumption.

It would be really useful to understand what other Utilities with CRM and IS/U are doing in this space.

Does your company log user activity? How does it do this? What does it log? What does it do with the logs in terms of monitoring, reporting and lifecycle/retention?

Thanks in anticipation!