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Removing a contract and installation from a premise w/no trace history.

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A garbage contract & installation needs to be deleted from the account.    Deleting 2 years of invoices and then having to rebill for storm water, water and sewer would cause reconciliation issues because these invoices are from prior years.

 

Customer should never have had a garbage installation moved in.  How can this be done without (reversing 2 years of invoicing) without affecting revenue distribution? 

 

I had suggested just moving out garbage, note the account and issue the customer a manual bill.  Then someone stated that when you perform a move in on an address, ALL available installations associated with the premise come up whether the previous account’s installations are active or otherwise (closed and/or moved out)....Is this true?

 

 

 


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