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Attach Object with Automatic EMMA Case Category

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Hi Expert,

 

I was trying to add few objects with an EMMA case which is automatic in nature. The only object which is flowing from the Message Pool is not sufficient. Moreover the message does not even have enough information to lead to the desired object.

 

Can you please suggest the way of doing it as I am not sure where to enhance the case category as it is automatic in nature?

 

Thanks in advance.

 

Regards,

Arghya


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