Hi,
I have the requirement where i have to create the contact records for the Business Partner whenever there is a call made to the customers, before specific processing starts. Its like the services we get from customer care in our day to day life by calls.
I am recieving the files which contains all the fields regarding to which contact records has to be updated.
In SAP system, i have to update fields like - Date , Time , Text field containing text 'Inbound/Outbound' based on Called Number , Another Text field containing text 'Callback attempts' based on no.of Callback attempts.
I already have contact action and contact class values provided to me.
These fields i have to update based on calls made and create contact records for the same in SAP.
I do have one BAPI - BAPI_BCONTACT_CREATEFROMDATA which has date and time fields. But i am not sure where to pass these two text fields.
Can anyone please help as its urgently required. I am new to FICA so dont know much about the same.
It will be really thankful if response comes for the same.
Regards,
Ravi.