Hi
In SAP R/3 4.7 or earlier releases,Agent is not authorized to change the layout in EMMACLS Screen (which is secured).
But in SAP ECC,there is an option to change the layout by the Agent itself.In My scenario,i need to restict the agents not to move from one layout to other layouts because they are not intended to work on the clarification cases of different layout.Is there any way, we can achieve this functionality by removing the option of changing the layout to the agent?
I have checked in authorization Object B_EMMA_CAS .But actvt field is not providing this functionality.Please help on this?
Regards,
Surya