Dunning Related Scenario
In Mumbai DL1 is carried out on Due Date + 3 Days
DL2 = DL1 + 23 days. When DL2 is created a disconnection document is generated.
Scenario.
*)DL2 is generated ,disconnection document is created ,dl2 order is created for the same and notice is sent to consumer.
*) Consumer makes payment by cheque.
*) DL2 order is cancelled via a custom program in Batch and the disconnection document status is 99(Complete).
*) After 3-5 days there is a cheque dishonour .
*) There is a deadlock for the current sceanrio as the payment is reversed(dishonour) order is cancelled and disconenction doc status is 99.
Practise followed currently.
*) We reverse DL2 for the respective consumer so that DL2 is triggered again and new disconnection doc is generated and the process follows.
Do we have any std solution as in I dont want to reverse the DL2 of the consumer.?