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FPY1 Exception list create as Work Item

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Hi,

 

I am looking a help and clarification to proceed FPY1 exception to be create as Work item.

 

We are taking X and Y technical exception from FPY1 list and those to be generated as Work item to respective officer and EMAIL and SMS to be sent to customer.

 

I have not find any standard function module refer to Email and Message update to customer from payment notification level.

 

Could you please suggest to reach this requirement with specific function modules and positive option.

 

Regards,

Hari


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