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Unable to change the disconnection document

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Hi Experts need your help on this?



If a customer is already in dunning level 1 or 2, at this stage if the customer is final billed and the customer has debit balance after offsetting security deposit. In this scenario, the dunning program picks up this customer and places in dunning level 3. In dunning activity the program tries to create a disconnection order and creates an application log SLG1 error message as "Unable to change the disconnection document."

 

Ideally in this case we should not be trying to create a disconnection document and order.



Regards,

Abash

 



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