Hello Experts,
I am not very well versed with utilities and need to perform the following steps (CRM-IS-U ) :
1. Reinstate XXX contract and cancel with NONE charge – this should reverse the open bill.
2 Need to clear the payment on acct against a bill for YYY Contract so that the contract can be un-lapsed .
YYY is in lapsed state.
XXX is completed ( cancelled by quote ) - XXX is also duplicate of YYY
Could you please suggest me how to do the above steps?
Thanks in advance
Regards,
Devashish